As a passenger traveling on Indian Railways, you have both rights and duties. These rights and duties are designed to ensure your safety, comfort, and smooth travel experience. Here are some important rights and duties of train-traveling passengers in Indian Railways:
Rights of Train Traveling Passengers in Indian Railways:
Right to Safety: Passengers have the right to a safe journey. Indian Railways is responsible for ensuring the safety and security of all passengers onboard its trains. This includes implementing necessary safety measures, maintaining train equipment, and providing emergency services when needed.
Right to Clean and Hygienic Environment: Passengers have the right to a clean and hygienic environment during their journey. Indian Railways strives to maintain cleanliness in train compartments, toilets, and other facilities. Passengers should also contribute to maintaining cleanliness by using the provided garbage disposal facilities.
Right to Information: Passengers have the right to receive accurate and timely information about their journey. Indian Railways provides information regarding train schedules, delays, cancellations, and platform announcements. Passengers should stay informed and seek assistance from railway officials when needed.
Right to Fair Fare: Passengers have the right to fair pricing for their tickets. Indian Railways follows a fare structure and passengers should be charged according to the applicable fares. It is important to purchase authorized tickets from official sources to ensure fair pricing.
Right to Assistance: Passengers have the right to assistance from railway officials. In case of any issues or emergencies, passengers can seek help from the onboard staff or station authorities. Indian Railways has designated complaint cells and helpline numbers to address passenger grievances.
Duties of Train Traveling Passengers in Indian Railways:
Compliance with Rules and Regulations: Passengers have the duty to comply with the rules and regulations set by Indian Railways. This includes following instructions given by railway officials, adhering to safety protocols, and respecting the rights of fellow passengers.
Ticketing and Boarding Responsibilities: Passengers should ensure they have a valid ticket for their journey and board the train with proper documentation. Tickets should be purchased from authorized sources, and passengers should occupy their allotted seats or berths.
Safety Precautions: Passengers should take necessary safety precautions during their journey. This includes avoiding leaning out of train windows, not crossing railway tracks, and using handrails while boarding or alighting from trains.
Maintaining Cleanliness: Passengers should contribute to maintaining cleanliness onboard trains and at railway stations. They should use the provided dustbins for disposing of waste and avoid littering. Passengers should also report any unclean conditions to railway staff.
Cooperation with Authorities: Passengers should cooperate with railway authorities during ticket checks, security checks, and other procedures. They should provide necessary information when asked by authorized personnel and follow their instructions.
Remember, adhering to these rights and duties not only ensures a pleasant journey for yourself but also contributes to a better travel experience for all passengers.
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